Zoom Audio Not Working: Troubleshooting Guide With Four Simple Steps

1. Ensure the microphone and speakers are connected and not muted: Make sure your devices are properly plugged in or connected via Bluetooth. Most USB devices are supported for Zoom, and supported USB devices are less likely to encounter audio issues.
2. Verify audio settings in Zoom: Go to Zoom's audio settings to ensure the correct microphone and speakers are selected.
3. Check system volume levels: Make sure your system's volume is turned up and not muted.

Step 1: Check the Zoom Version

Step 2: Allow Access to Your Microphone

In Windows:

1. Open Settings and click on Privacy.
2. In the left pane, select Microphone.
3. Ensure Microphone access is set to On. If it's not, click Change and toggle it to On.
4. Scroll down to the Allow apps to access your microphone section and make sure this setting is also turned On.

In macOS:

1. Open System Preferences and go to Security & Privacy.
2. Click the Privacy tab.
3. On the left side, select Microphone.
4. If the box next to Zoom is unchecked, check the box to allow Zoom to access your microphone.

Step 3: Check your microphone settings

For Windows:

1. Go to Settings, then click System.
2. In the left pane, click Sound.
3. In the Input section, make sure your microphone is selected in the drop-down menu. If it’s not, click the down arrow and select it.
4. Click Manage Sound Devices to check if your microphone is enabled. If it’s not, enable it.
5. Click Device Properties to set the volume for your microphone. If it is muted, click the speaker icon to unmute it. Then, drag the slider to set the microphone volume.
6. At Test your microphone, you can see if your mic is picking up your voice as you speak.

For macOS:

1. Go to System Preferences, then click Sound.
2. Click the Input tab.
3. Under Select a device for sound input, click on your microphone.
4. Adjust the input volume as needed and make sure your microphone isn’t muted.
5. After adjusting the settings, perform a quick mic test on Zoom:

Step 4: Check Zoom Audio Settings

1. Sign in to the Zoom desktop client.
2. Click your profile picture, then click Settings.
3. Click the Audio tab.
4. Under Speaker, you can do the following:

• Test your speaker.
• Select the speaker you want to use in the drop-down menu.
• Use the Output Volume slider to increase or decrease the output volume.

5. Under Microphone, you can do the following:
   1. Test your microphone.
   2. Select the microphone you want to use in the drop-down menu.
   3. Use the Input Volume slider to increase or decrease the input volume.

Testing Your Audio Devices Before You Join the Meeting

1. Tips for maintaining audio quality: Use high-quality audio equipment like Nearity Conference Speakerphone A20S and ensure a stable internet connection.
2. Preparing for meetings: Test your audio before the meeting starts to catch any issues early.

Conclusion